How do I initially log into my email control panel to add/manage my email accounts, and send and recieve email using my browser?
Click on this link, http://mail.arthost.biz:8383

Your initial login usename is your ArtHost.biz username, followed by the "@" sign, followed your domain name: yourusername@yourdomainname.com

The password you enter is the password for your site.

One email account is automatically created when you sign up with ArtHost.biz. That email address is yourusername@yourdomain.com (or yourusername@yoursite.ArtHost.biz if you are using a free ArtHost.biz domain name).

Example: yourusername@yourdomain.com
Or
yourusername@yoursite.ArtHost.biz (if you have a ArtHost.biz domain name)

Once logged in, you can create more email accounts.

To send and recieve email for subsequent email accounts you create, simply login using the email address and the password you created for the respective account.

How many email addresses do I get?
Unlimited, and all can have unique usernames and passwords.  If you have multiple domain names pointed at your website, then each one can have unlimited email accounts.

Can I send and recieve email using my favorite browser?
Yes, every account comes with ArtHost.biz Webmail. Webmail makes it possible for you to send and receive email from any computer with Internet access using your favorite browser.

How do I manage my email accounts?
In your Webmail Account Manager, you can add, edit, and remove email accounts. You can also set up aliases to forward mail and auto responders to automatically send a response to messages sent to a certain account.

Do I get an auto-responder?
Yes. In your Webmail Account Manager, you can set up email auto responders so that a reply will automatically be sent whenever someone sends an email to a certain account.

Do I get email forwarding?
Yes. In your Webmail Account Manager, you can set up email addresses to forward email messages to one or more email accounts you already have. This can be very useful if you want to limit the number of email accounts you need to check. When someone sends an email to an account that you set up to forward to another email account, that email just moves along to the account you specify. So you could set up all of your email accounts to forward to one email account you already use, if desired.

Why can't I send or receive email with large attachments?
Maximum message size of an email including all attachments is 3 megabytes. Mail messages larger than that limit will be rejected.

Why can't I use my ISP's mail account, or ArtHost.biz' mail server, to do mass emailings advertising my website?

Unsolicited commercial email is "SPAM". The position of the MAPS Realtime Blackhole List is that the hosts of websites advertised in spam are guilty of being a "spam support service" and therefore qualify for blacklisting.

Because millions of networks use the MAPS Realtime Blackhole List to block all email from blacklisted networks, and ArtHost.biz doesn't want to be on that list, our Terms of Service prohibit sending any unsolicited commercial email that advertises websites or mailboxes hosted by us.

This means our clients cannot use email or web addresses on our network as contact points in a spam, regardless of whether our network is used to actually relay the spam. (Our policy prohibits sending any spam from our network too).

So, if you send mass emailings, please make sure that everyone receiving your message has "opted in" to receive it. As the MAPS FAQ says, the opportunity to "opt out" does not uncharacterize it as spam — the recipient must have consented in advance to receiving commercial email from you. This policy is necessary to insure full internet connectivity for all our clients.

Why am I getting spam?
We never sell your information so they did not get your email address from us. Spammers use robots to scour web pages harvesting email addresses. So if you have posted on a newsgroup, bulletin board, or signed a guestbook, they could have found you that way. They also scour domain name registration (WHOIS) records, harvesting the email addresses of Administrative, Technical and Billing contacts for domains so they could have found your email address that way too. Often they just guess at email addresses too.

Once they have your email address, they'll most likely put your address along with thousands of others in the "Bcc" field of a mail where you cannot see them when you are looking at the email in your inbox. They also usually use a fake "To" and "From" address in those fields. If the fake address they use for that purpose happens to belong to someone, it usually results in a denial of service attack against the innocent person listed there, as tons of complaints and bounced mails begin flooding in to him or her.

Sometimes they also lookup the DNS "MX" (mail exchange) record of your domain name (which must be publicly available in order for the internet to work), and use it to determine "mail.ArtHost.biz.com" is your domain's mailserver. Then they put your harvested email address in the "Bcc" recipient list of a SPAM and falsely enter "admin@mail.ArtHost.biz.com" or something similar in the "from" or "to" field. That falsely misleads people into thinking that ArtHost.biz is involved in the SPAM or has sold your information. We assure you, we haven't.

Spammers are hard to stomp out! If you filter one mail relay where it is coming from, they just pick up and move to another. If you filter key words in their spams, they change them. If you are too aggressive trying to keep out spam, you may end up disabling yourself from receiving legitimate mail. This problem not only affects you, but us and everyone else using the internet.

What can I do to stop spam?
Avoid posting your real email address on websites, newsgroups, etc. If you do post publicly and want people to be able to contact you by email, you can post your email as myselfABC@domain.com and then include a note in your post to "take out the ABC to email me."

Also be careful about who you give your email address to and what you signup for with your email address. Giving your email address to the wrong website or company could result in it being sold in bulk to spammers.